Mercedes-Benz London SAFE Service Booking

The team here at Mercedes-Benz London remains committed to serving the needs of our customers while ensuring the highest level of safety for our employees and our community. Our Service Department is once again OPEN to ensure that your vehicle’s well-being is one thing you don’t have to worry about in these difficult times. With our new SAFE Service process, we’re taking extraordinary precautions to ensure the health and safety of our employees and our customers.


Complete our Online Serving Booking Tool or give us a call at 519-668-0600 to book your appointment. A member of our staff will get back to you quickly to confirm your appointment.

Concierge Pick-up/Drop-off LIMITED

A member of our staff will pick-up your vehicle from your home and drop if off when the service has been completed. This service is available on a limited basis and, as such, we cannot guarantee its availability on a given day nor that your vehicle will be returned to you same-day.

Contact-Free Drive-Through Drop-off

The team here at Mercedes-Benz London is taking extraordinary precautions in-store to ensure the health and safety of our Service customers. We are now offering limited seating in our Service Waiting areas with all chairs sanitized after each use. A member of our team will sanitize all of the touch points on your vehicle when it is checked in and again before it is returned to you. If you’d prefer to leave the premises, all communication with your advisor can be handled via call or text. Payments can be processed online or over the phone.

Book your SAFE Service Appointment


‣ The government of Ontario has deemed Mercedes-Benz London an essential service. As such, we are here to assist you with your automotive needs. With that said, the health and safety of our customers, employees and community remains our top priority.

‣ Sanitization of all touch points will occur when we check-in your vehicle and when we check it out. This process includes sanitizing keys, outer and inner driver’s door handles, steering wheel, shifter, driver’s seat belt and buckle, driver’s door panel, arm rest and centre console. We’ll also install/remove covers on driver’s seat and driver’s floor mat.

‣ Our Concierge Pick-up/Drop-off Service is available on a limited basis. The same sanitization practices will be performed for this service as for our Customer Pick-up/Drop-off service. We cannot guarantee that a spot will be available on your preferred appointment date. Likewise, we cannot guarantee the exact pick-up time of your vehicle or that your vehicle will be returned to you on the same day.

‣ If you’ve recently tested positive for COVID-19 or are currently experiencing symptoms consistent with the disease, we ask that you refrain from booking an appointment at this time. We will be happy to assist you in the near future.

Contact Service

Please don't hesitate to direct your service questions to us! Fill out the simple form below and our technicians will get back to you.
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