Service Animals

We welcome all service animals on the parts of our premises that are open to the general public.

Communication

We will communicate with people who have disabilities in ways which are needed based on one’s disability.

Assistive Devices

We make it certain that are staff are trained and familiar with assistive devices for customers who have disabilities using our service.

Support Persons

A person with a disability who is accompanied by a support person will be allowed on our premises.

Accessible Customer Service Plan

Mercedes-Benz London is committed to providing excellence in accessibility and serving all customers, including people with disabilities. If you have any questions or concerns about this Accessibility Policy, please give us a call at (877)662-5186

Feedback Process

Customers who wish to provide feedback on the way Mercedes-Benz London provides services to people with disabilities can verbally discuss their concerns, send an e-mail or call our General Manager. Customers can expect to hear back within 7 business days. Complaints will be addressed according to our organization’s regular complaint management procedures.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for
customers with disabilities, Mercedes-Benz London will notify the customers immediately.

This clearly posted notice will include information about the reason for the
disruption, its anticipated length of time and a description of alternative facilities or services, if available.

This notice will be placed in the showroom and will be posted on our website.

Notice of Facility or Service Disruption

No notices at this time.

Training for Staff

Mercedes-Benz London will provide training to employees who deal with the public or other third parties on their behalf. Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
• Mercedes-Benz London’s plan related to the customer service standard.
• How to interact and communicate with people with various types disabilities.
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
• Staff will also be trained when changes are made to the plan.

Availability of Documentation

In addition to a web version, the customer service plan can also be obtained by contacting our General Manager at Mercedes-Benz London.

Please call (877)662-5186.

This documentation will be made available upon request to customers with disabilities in a format that takes into account their disability. The length of time it will take to provide information in alternative formats will depend on the format requested. Every effort will be made, however, to process requests in a timely fashion.

This policy statement describes Mercedes-Benz London’s policy and practices regarding the provision of services to people with disabilities.